Terms of Service

These Terms of Service (the “Terms”) are an agreement between Alvisa AI Co., Ltd. (艾維薩智能科技股份有限公司, “Alvisa”, “we” or “us”) and the organization that uses the Service (“Customer” or “you”). They govern access to and use of the Alvisa application at app.alvisa.ai and our website at alvisa.ai.

By creating an account, accepting an invitation, or using the Service, you agree to these Terms. If you accept them on behalf of an organization, you confirm that you have the authority to bind it. If you do not agree, do not use the Service.

If you and Alvisa have signed an order form or other written agreement for the Service (an “Order Form”), the Order Form prevails over these Terms where the two conflict.

• Service means the Alvisa application, its features and related support, as we make them available from time to time.
• Authorized Users means the people you allow to use the Service under your account, such as your employees and contractors.
• Customer Data means the data you or your Authorized Users submit to the Service, or that the Service obtains from accounts you connect. It includes contact and company records, lists, files, knowledge you configure, messages and conversation history, and the Prospect Data records you save to your workspace.
• Prospect Data means business contact and company information that the Service obtains from third-party data providers and other sources, such as LinkedIn, to help you find and research prospects.
• AI Output means content the Service generates for you with artificial intelligence, such as draft messages and summaries.
• Third-Party Services means products and services that we do not provide, such as Google Workspace, Gmail and LinkedIn.

Alvisa helps business sales teams find and research prospects, manage contacts and companies, configure the product and company knowledge that AI features draw on, build outreach campaigns and sequences, send messages through the accounts they connect, and review conversations in one place.

We improve the Service continuously, so features may be added, changed or retired. If a change materially reduces the core functionality of a paid subscription during its term, we will tell you in advance. Features we label as beta or preview are provided for evaluation, may change or end at any time, and are excluded from any commitments in an Order Form.

The Service is for business use only. Authorized Users must be at least 18 years old and provide accurate account information.

Your administrators invite Authorized Users and assign their roles. You are responsible for all activity under your account, for keeping sign-in credentials secure, and for removing access when a person no longer needs it. Tell us promptly at jarvis@alvisa.ai if you suspect unauthorized access.

The Service sends messages that you configure, from accounts that you connect. You are responsible for:

• having a lawful basis to collect, upload and use the personal data in Customer Data, and to contact the people you reach through the Service;
• complying with the laws that apply to your outreach, including anti-spam, electronic marketing and data protection laws such as Taiwan’s Personal Data Protection Act and, where they apply, the GDPR and the U.S. CAN-SPAM Act;
• honoring opt-out and unsubscribe requests promptly;
• the content of the messages you send, including messages sent automatically as part of a campaign or sequence you launch; and
• complying with the terms of the Third-Party Services you connect.

Where Alvisa processes personal data in Customer Data on your behalf, you are the controller (or the entrusting party under Taiwan’s Personal Data Protection Act) and we process it on your instructions, as described in the Privacy Policy. A data processing agreement is available on request.

You must not, and must not allow anyone else to:

• send spam or other messages that break the law, or messages that are deceptive, harassing, defamatory or infringing;
• disguise the sender of a message, forge headers, or remove or hide unsubscribe mechanisms;
• upload personal data that you have no right to use, or contact people you have no lawful basis to contact;
• upload special categories of personal data, such as health, biometric, criminal record or government identification data, or data about children, unless we have agreed to it in writing;
• collect data from Third-Party Services in breach of their terms, for example by scraping;
• sell, license, publish or otherwise make Prospect Data available to third parties, or use it for anything other than your own internal sales and outreach;
• upload malware, or probe, scan or test the vulnerability of the Service without our written permission;
• interfere with the Service, or circumvent its security, sending limits or other usage limits;
• copy, modify, reverse engineer or decompile the Service, except to the extent the law allows despite this restriction;
• resell or sublicense the Service, or use it to build a competing product; or
• use the Service for any unlawful purpose.

You keep all rights in Customer Data. You grant Alvisa a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service for you, and as described in the Privacy Policy.

Prospect Data is provided for your own internal sales and outreach while you use the Service. It comes from third parties, may be incomplete, inaccurate or out of date, and remains subject to its providers’ terms. Alvisa and its providers keep their rights in the underlying source data; the records you save to your workspace become part of your Customer Data.

We do not sell Customer Data. We do not use Customer Data, including data received from Google APIs, to train artificial intelligence models.

We may collect information about how the Service is used, such as feature usage and performance data, and use it in aggregated or de-identified form to operate, secure and improve the Service. Such information does not identify you, your Authorized Users or the people in Customer Data.

The Service lets you connect Third-Party Services, such as a Google Workspace or Gmail account for sending email and detecting replies, and a LinkedIn account for sending the invitations and messages you set up and for viewing conversations. When you connect an account, you authorize Alvisa to access it on your behalf, only as needed to provide the features you use. You can disconnect an account at any time, in the Service or in the Third-Party Service’s own settings.

Your use of a Third-Party Service is governed by its provider’s terms, not these Terms. We are not responsible for Third-Party Services, and features that depend on them may change or stop working if the provider changes or withdraws its service.

AI features generate AI Output from your inputs, Customer Data and the knowledge you configure. AI Output can be inaccurate, incomplete or unsuitable, and similar output may be generated for other customers. Review AI Output before you use or send it. You are responsible for the AI Output you choose to use, including every message sent from your connected accounts.

As between you and Alvisa, and to the extent the law allows, you own the AI Output generated for you. AI features rely on third-party model providers, as described in the Privacy Policy.

Fees, subscription terms and payment terms are set out in your Order Form. Unless it says otherwise, invoices are due within 30 days, fees are non-refundable, and fees exclude taxes, which you are responsible for paying (other than taxes on our income). If an undisputed invoice is more than 30 days overdue, we may suspend the Service after giving you notice.

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer Data is your Confidential Information. The receiving party will use Confidential Information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to its employees, contractors and service providers who need it and are bound by similar obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, that the receiving party already knew or developed independently, or that it lawfully received from a third party. A party may disclose Confidential Information when the law requires it, after giving the other party notice where the law allows.

Alvisa and its licensors own the Service, including its software, design and documentation, and all intellectual property rights in it. These Terms grant you no rights other than those stated in them. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

We may suspend access to the Service, in whole or in part, if we reasonably believe that your use breaches these Terms, poses a security risk to the Service or others, could expose Alvisa or others to liability, or must be suspended by law. Where practical, we will notify you in advance, limit the suspension to what is necessary, and restore access once the issue is resolved.

These Terms apply for as long as you use the Service, or for the term in your Order Form. Either party may terminate them if the other materially breaches them and does not cure the breach within 30 days of written notice. You may stop using the Service at any time, subject to any commitments in your Order Form.

When these Terms end, your access to the Service ends. You may ask us for an export of your Customer Data within 30 days after termination. We delete Customer Data within 90 days after termination, unless the law requires us to keep it longer. Payment obligations for fees already owed, and the sections on Customer Data, Confidentiality, Intellectual property, Warranties and disclaimers, Limitation of liability, Indemnification, Governing law and disputes, and General, survive termination.

Each party warrants that it has the authority to enter into these Terms. Alvisa will provide the Service with reasonable skill and care.

Except as expressly stated in these Terms or an Order Form, and to the extent the law allows, the Service and AI Output are provided “as is” and “as available”. Alvisa disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that messages will be delivered or answered, or that it will achieve any particular business result.

To the extent the law allows, neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, arising out of or relating to these Terms, even if it was told such damages were possible.

To the extent the law allows, each party’s total liability arising out of or relating to these Terms is limited to the fees you paid or owe Alvisa for the Service in the 12 months before the event giving rise to the claim.

These limits do not apply to your payment obligations, to your obligations under Indemnification, or to liability for intentional misconduct or gross negligence, or any other liability that cannot be limited under applicable law.

You will defend and indemnify Alvisa against third-party claims, and the resulting damages, costs and reasonable legal fees, that arise from Customer Data, from the messages sent through your account, or from your breach of Your responsibilities or Acceptable use. Alvisa will tell you promptly about any such claim, let you control its defense, and cooperate reasonably at your expense. You may not settle a claim in a way that imposes an obligation on Alvisa without its consent.

These Terms are governed by the laws of the Republic of China (Taiwan), without regard to its conflict-of-laws rules. The parties will first try in good faith to resolve any dispute informally. Any dispute that is not resolved this way is subject to the exclusive jurisdiction of the Taiwan Taipei District Court (臺灣臺北地方法院) as the court of first instance.

We may update these Terms from time to time. We will post the updated version on this page and change the date at the top. If a change is material, we will notify your administrators by email or in the Service at least 30 days before it takes effect, unless the change is required by law sooner. If you keep using the Service after the change takes effect, you accept the updated Terms. If you do not accept them, you may stop using the Service before that date.

• Entire agreement. These Terms, together with any Order Form and the Privacy Policy, are the entire agreement between the parties about the Service.
• Assignment. Neither party may assign these Terms without the other’s consent, except to a successor in a merger, acquisition or sale of substantially all of its assets, with notice to the other party.
• Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, other than a failure to pay fees.
• Severability and waiver. If a provision is found unenforceable, the rest remain in effect. A failure to enforce a provision is not a waiver of it.
• Notices. We send notices to the email address of your account administrators. You send notices to jarvis@alvisa.ai.
• Language. If we provide a translation of these Terms, the English version prevails where they differ.
• Relationship. The parties are independent contractors. These Terms create no partnership, agency or employment relationship.

Questions about these Terms can be sent to Alvisa AI Co., Ltd. at jarvis@alvisa.ai.